This page is for the app AKRES: Real Estate Business on the App Store and Google Play (developer: Anirudh Kapoor, shown on Google Play as Anirudh-Kapoor), run by AK Real Estate Solutions. You can ask us to delete your account and its data here, with or without the app on your phone.

If you still have the app

You can delete your account yourself, straight away: open More → Account, backup & team → Delete my account. Your account and its data are removed from our server at once.

What we delete

• Your account: your name, e-mail address and the Apple or Google account number we received when you signed in, your plan and the list of phones you signed in on.
• Your community profile, posts, stories, photos and videos, likes, blocks and leaderboard points. Copies of your posts that others shared with home buyers are removed too.
• Your encrypted backup.
• Your replies to home buyers’ requests.
• Leads waiting on our server for your phone to collect them, your WhatsApp chatbot connection and its conversations, and your connections to Google Sheets or Zoho.
• Your help and feedback messages and votes, and your morning brief e-mails and settings.
• Your firm membership and the weekly work counts your phone sent for it. If you own a firm, the firm is closed; its members keep their own accounts and data.

Deleting only some data

You do not have to delete your account to remove some data. In the app you can delete any post or story, delete your backup, disconnect a lead source, leave a firm, and switch off the morning brief or the leaderboard. Without the app, choose Only some data in the form above and tell us which data to delete; the same 7-day and 30-day times apply.

What we keep, and for how long

• Safety copies of our database. Our server makes a copy of its database every night, and each copy is deleted after 14 days. A few extra copies, made before app updates or stored off the server, are kept only to recover from a failure and are never used for anything else. Your data is gone from every copy within 90 days of your account being deleted.
• A record of your request. We keep your e-mail exchange with us (your e-mail address, the date and what we deleted) for one year, so that we can show the request was carried out.
• Firm records. If you were a member of someone else’s firm, that firm’s activity log keeps a line with your name showing that you left, and lines for changes you made there as an admin.
• Reports you made. Reports you sent about other people’s posts stay with our moderation records, no longer linked to your name.
• Do-not-contact list. If someone asks a professional not to contact them again, we keep only a scrambled (hashed) form of their phone number, linked to that professional’s account, so that they are not contacted again. It is kept until they agree to be contacted again or that professional’s account is deleted.
• Invoices, tax and payment records. We do not keep invoices, tax records or card details on our server, so nothing is kept for those reasons. Paid plans are bought through Apple or Google, which keep their own purchase records.

Things we cannot delete for you

• Data on your phone. Your leads, clients, listings, deals, invoices and notes are stored only on your phone, and we never receive them. Erase them in the app from More → Data, backup & privacy → Erase all data on this device, or uninstall the app.
• Subscriptions. Deleting your account does not cancel a paid plan. Cancel it in your App Store or Google Play subscriptions first.
• What you sent elsewhere. Messages, PDFs and backup files you shared, and data you sent to your own AI provider, calling provider, webhook or WhatsApp, are held by those services under their own terms.

Home buyers

Home buyers do not have an AKRES account, and we do not hold a buyer’s name, phone number or e-mail address. A buyer’s request can be closed in the app at any time; it and its messages are deleted 30 days after it closes. If you would like a request removed sooner, write to us with its details.

Questions

Write to [email protected]. Our full privacy policy explains what the app stores and why.