Last updated: 3 November 2026
AKRES is a work app and community for real-estate professionals (brokers, channel partners, builders, sales executives and consultants), with a free, sign-up-free view for home buyers. This policy explains what happens to the information in it.
Your business profile, leads and clients, listings, deals, appointments, invoices, property checks, message templates, call notes and work log are stored only on your device. We do not receive them, and we cannot see, sell or share them. The only exceptions are ones you switch on yourself, described below: the work counts a firm sees, and the morning brief e-mail.
Community. If you join the community, we store the profile you enter (name, business, city, licence number, role and the WhatsApp number you choose to show home buyers), what you post (text, photos, videos and stories), and likes, reports and blocks. Stories are deleted after 24 hours. Your weekly points appear on the leaderboard only if you switch that on. Builders and developers post in the brokers’ room, and project posts carry their RERA registration number. If a broker or channel partner shares your post with home buyers, it appears in the public feed under their name and contact, not yours.
Buyer requests. If you reply to a home buyer’s request, we store your messages and show the buyer your name, business, city, role and licence number, never your phone number. Phone numbers and e-mail addresses are refused in every message, on both sides. A request and its messages are deleted 30 days after it closes; requests close by themselves after 60 days.
Automatic lead capture. If you connect a lead source (a website form, lead ads through Zapier or Make, or an AI caller's results), what that source sends is held on our server only until your phone collects it, and for at most 30 days. It is then deleted.
Account. Professionals sign in with Apple or Google, so every post, team and message has a real person behind it. We receive your name, your email address (Apple lets you hide it from us) and an account number from Apple or Google. To keep to your plan's device limit (1 device on the free plan; 1 phone and 1 computer or tablet on a paid plan), we also keep the type of each device you sign in on (iPhone, iPad, Android, computer or web) and when it last connected. Signing in with Apple and with Google under the same e-mail address leads to the same account. Home buyers never sign in.
Emails. We email you only about your own account, and the morning brief if you switch it on. Market news and tips go only to people who tick the separate box for them. Every email has a link to stop it.
Morning brief by e-mail (optional, off by default). If you switch it on, your phone writes each morning’s brief from your own records (follow-ups due, appointments, overdue invoices, listings that fit your clients and, if you run a firm, your teams’ week) and sends it to our server only so it can be e-mailed to you at the time you chose. Client names are left out unless you switch them on. The server holds at most the next three days’ briefs and deletes each one as soon as it is sent or its day has passed. Switch it off in the app or with the link in any brief.
Backup (optional). If you back up, your data is encrypted on your phone with a password only you know before it reaches us, so we store sealed data we cannot read. We never receive that password; if you forget it, nobody can open the backup.
Firms (optional). If you accept an invitation to a firm, its owner and admins, and your team lead, see your name, designation and team, and how many calls, WhatsApp messages, meetings, site visits, new leads, deals closed and property checks you record each week, with your points. Your phone sends only these numbers, never a client’s name, number or notes. The owner and admins also see the e-mail you were invited at and when you last opened the app. Work counts are kept for about four months. You can leave a firm at any time.
Help and feedback. Questions, problem reports and feature requests you send from Help & feedback are stored with your account so that we can reply to you in the app. If you choose, your phone model and app version are added. Feature requests are shown, without your name, to other signed-in professionals so they can vote on them; questions, problem reports and requests for a feature for your business are seen only by our support team. They are deleted with your account.
WhatsApp chatbot (optional). If you connect your WhatsApp Business number, messages people send to that number pass through our server so the chatbot can ask your questions and pass the answers to you as a lead. A conversation is kept for at most 7 days after its last message, and the lead as described under automatic lead capture. Your WhatsApp access token is stored encrypted. Meta’s terms apply to messages on WhatsApp.
Home buyers. Home buyers use the public feed with no account. We do not ask for a buyer's name, number or e-mail, and we never call them. A buyer can post a request (what they want, the area, budget and timing) without a name or number. Professionals reply inside the app, and the buyer can block any of them or close the request at any time. The request is linked only to a random key kept on the buyer’s phone. A professional hears from a buyer directly only when the buyer taps Message, which opens WhatsApp.
Sending your leads to your own tools (off by default). If you add a webhook link under Connect your lead sources, each new lead and each stage change (name, number, e-mail, requirement and stage) is sent from your phone straight to that link. It does not pass through our server. The tool you chose decides what happens to it.
AKRES Brain’s AI provider (optional, off by default). If you add your own AI provider key and allow it, a summary of your leads, listings, deals and lead-source figures is sent to the provider you chose each time you ask AKRES Brain a question. Without a key, AKRES Brain answers on your phone and sends nothing. Listing owner names, owner phone numbers and private notes are never included. The provider's own privacy terms apply to that data.
AI calling (optional, off by default). If you connect a calling provider, tapping "AI call" on a lead sends that lead's name, phone number and requirement to the provider you set up. AI calls are blocked for anyone without recorded consent.
Speech and voice notes. When you tap the microphone, your phone's own speech service (Apple or Google) turns your words into text. When you keep a voice note, the recording is saved on your phone with the client, listing or appointment it belongs to. It is never uploaded to our server, not even in the encrypted backup (only its words are part of your records). Long-press a voice note to delete it.
Sharing you start yourself. Messages you open in WhatsApp, email or SMS, PDFs you share, and backups you export go wherever you send them.
API keys are kept in your device's secure keychain or keystore and are never included in backups.
You decide what you record about your clients and you are responsible for it under the data-protection law that applies to you (for example India's Digital Personal Data Protection Act 2023 or the GDPR). AKRES helps you: each lead has an "Agreed to be contacted" flag, AI calls are blocked for leads without it, and you can edit or delete any record at any time.
Photos: when you choose photos for a listing, a post or your logo, or a screenshot to read. A listing poster you make is saved to your Photos only when you choose to save it. Camera: when you take a photo for a listing or a post, or scan a visiting card. A card or screenshot is read on your phone and the image is then deleted. Microphone and speech recognition: only while you are speaking to the app (a search, a new lead, listing or appointment, a call note or a voice note). Contacts: on iPhone, when you tap From contacts, the phone's own contact list opens and only the one person you pick is shared with AKRES; the app cannot see the rest of your address book. Notifications: reminders for your own appointments. AKRES does not read your call log or SMS.
Delete any single record from its screen, or erase everything from More → Data, backup & privacy → Erase all data on this device. Uninstalling the app also removes all its data from the device. To remove everything from our server, open More → Account, backup & team → Delete my account: your account, backup, firm membership (a firm you own is closed), profile, posts, stories, files, scores and any uncollected leads are deleted.
Without the app. You can also ask us to delete your account and its data, or only some of it, without the app: use the form at akrealestatesolutions.co.in/delete-account or e-mail [email protected]. We reply within 7 days and delete within 30 days of your confirmation. That page also lists what we keep and for how long.
AKRES is a professional tool and is not directed at children.
If you have a complaint about AKRES (about your personal data, a post, story, buyer request or message on AKRES, or how we handled a request), please write to our Grievance Officer:
Anirudh Kapoor, Grievance Officer, AK Real Estate Solutions
E-mail: [email protected]
Please tell us your name, the e-mail you use on AKRES (if any), what the complaint is about and, if it concerns content, a link or screenshot.
We acknowledge every complaint within 24 hours and resolve it within 15 days. If you ask us to remove content that invades someone’s privacy or impersonates someone, we act within 72 hours, and within 24 hours for intimate images or impersonation with morphed images. Requests about your personal data (to see, correct or delete it, to withdraw consent, or to name someone to act for you) are handled the same way, and always within 90 days.
If you are not satisfied with our decision, you may appeal to the Grievance Appellate Committee (gac.gov.in) within 30 days or, for personal data, complain to the Data Protection Board of India once you have used this channel.
The same person can also answer any question about how AKRES handles personal data.
Questions about this policy: [email protected]